Ethical communication by afinn views Communication process by Nursing Path views Barriers of Communication by venkatesh yadav views Importance of communication in busi Embed Size px. Start on. Show related SlideShares at end. WordPress Shortcode. Next SlideShares.
Download Now Download to read offline and view in fullscreen. Business , Technology. Download Now Download Download to read offline. Kris Marie Laserna Follow. Marketing Distribution Account Management.
Ethical communication. Communication process. Barriers of Communication. Importance of communication in business. Types of business communication. Business Communication. Barriers to communication. Purchasing policy and procedures. Related Books Free with a 30 day trial from Scribd.
Related Audiobooks Free with a 30 day trial from Scribd. Elizabeth Howell. Des Alagon. Muhammad Yaqoob Malik. There are a myriad of core principles associated with ethical communication, starting with the core value of honesty that all other values are connected to.
Emotional intelligence, within the framework of ethical communication, allows one to understand the needs of others, and meet those needs in the most efficient manner possible as if you were in their shoes. Being honest means communicating what is known to be true only percent the facts to a listener, with no intent to deceive or present only parts of the truth.
It also means being as objective as possible, that is, not tailoring the story based on what the speaker wants the listener to believe. Letting the listener take the data that is objectively presented and believe what they choose to believe is a core goal of ethical communication. Ethical communication should be based on accurate information and facts — in a word, do not lie.
Hearing someone and listening to them are two different things. In order for ethical communication to be effective, it is necessary for the recipient to pro-actively listen to the speaker, and to not just hear what they want to hear, or to hear only parts of the conversation. This also means asking questions when any point is not completely understood, for the sake of clarification.
Ethically and concisely communicating means speaking in a non-judgmental manner with every recipient, negating unnecessary conflict, which typically creates a breakdown in communication and causes misunderstandings. Unnecessary conflict is never good for any business, and such conflicts usually result from unethical communications, with judgmental, accusatory, and overly-critical comments often being the catalyst for such breakdowns in communication.
Bringing your personal experience into a dialogue with business listeners is important, providing backup for your arguments with something more tangible.
Such a communication method experiential communication paints a complete picture for your audience and helps to prove your points so that the listeners have a better understanding of what is being said. You risk losing an audience if you use a communication channel that is not preferred by your intended receiver. To effectively communicate with your listeners, use the most preferred communication channel, whether that be face-to-face, email, conference call, phone call, messenger app, etc.
Also, when presenting data to a business audience, be aware of the preferred method of presentation for that business, whether it be graphs, slides, PowerPoint presentations, etc. Additionally, since body language is very important, it is often preferred to meet business clients face-to-face. While it is important to be proactive in listening, it is important for listeners to also strive to fully understand what is being said before responding. While asking for clarification or confirmation of a point is fine, many times questions that listeners pose have already been answered.
Listeners should think about what has been said before constructing a reply. Ethically communicating assumes the speaker will avoid rudeness, be polite and professional, and have tact.
Tone is one of the most critical facets of communication. A listener may miss the meaning altogether if the tone is wrong, which can lead to unnecessary confrontations that decrease business productivity. Additionally, while it is acceptable to be honest and open, tact — and professional maturity — means knowing when it is inappropriate to speak up, and when it is crucial to.
Allowing others to speak is important for the creation of a civil, effective working environment. Interrupting others results in misunderstandings and unnecessary conflicts and a breakdown in workplace communications, which only hinders corporate progress and creates problems.
Interrupting others not only shows a lack of respect, but does not allow the listener to fully grasp what is being said, which often results in incorrect assumptions being made. Most businesses should include a clause in their code of ethics defining what is appropriate when it comes to honoring client and employee confidentiality and privacy. There are a myriad of examples of how ethical communication can change the outcome of a problem in a business or workplace environment, revealing why ethical communication principles should be followed:.
Virtually every industry can benefit from ethical communication principles, which always seeks to ensure that every enterprise member is able to present valuable pieces of information so that the best decisions can be made. In business organizations, communicating concisely, ethically, and appropriately are all necessary so a business can operate effectively and efficiently. Operating according to a communication-based code of ethics is important for both small and large scale person-to-person conversations.
Listen when others speak. Speak non-judgmentally. Speak from your own experience and perspective, expressing your own thoughts, needs, and feelings. Avoid speaking for others, for example by characterizing what others have said without checking your understanding, or by universalizing your opinions, beliefs, values, and conclusions, assuming everyone shares them.
Manage your own personal boundaries: share only what you are comfortable sharing. Respect the personal boundaries of others. Avoid interrupting and side conversations.
0コメント